Terms and Conditions - Nomads Embassy

Terms and Conditions for Nomads Embassy® (NMDS OÜ).

1. Introduction

Welcome to Nomads Embassy®, a brand operated by NMDS OÜ. This document outlines the Terms and Conditions (hereinafter “Terms”) for the use of our website, nomadsembassy.com (hereinafter “Website”), our online platform accessible at app.nomadsembassy.com (hereinafter “Platform”), and the services we offer through these channels (hereinafter “Services”).

Our commitment to your privacy and data protection is paramount, aligning with the NMDS OÜ Privacy Policy, and we ensure adherence to the stringent data protection, consumer protection and other laws of Estonia and the EU.

Nomads Embassy® serves as a dynamic bridge connecting digital nomads with local immigration lawyers to facilitate digital nomad visa applications. While we specialize in this facilitation, it’s important to note that Nomads Embassy® does not provide legal advice or directly issue visas. Our role is to streamline the process of visa application by connecting you with specialized legal professionals who can offer tailored guidance and assistance.

Definitions:

Account – a personal user account on the Platform where the User can use the Services.
Platform – an online platform accessible at app.nomadsembassy.com
Company or Nomads Embassy® or us – NMDS OÜ, a limited liability company incorporated in the Republic of Estonia with the registration number 16725745 and registered address at Viru väljak 2, 10111 Tallinn, Estonia.
Party or Parties – under these Terms and Conditions, separately the User or the Company or jointly the User and the Company.
Services – various services offered through the Website and the Platform by the Company, including, but not limited to, services set forth in sections 2 and 4 of these Terms and Conditions.
User or you – a natural person with active legal capacity who is at least 18 years old or a legal entity and who has agreed to these Terms and Conditions.

Website – a web-based online environment available nomadsembassy.com which is operated by the Company.
Content – All content available on our Website and Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software.
Blog or Free Online Blog – A resource offering informative articles about the digital nomad lifestyle, intended to educate and inspire our users.
Digital Nomad Visa or Visa – a temporary residence permit for those who earn an income working remotely, as described here.
Force Majeure Event – an event, or a series of related events, that is outside the reasonable control of the Party affected (including but not limited to failures of or problems with the Internet or a part of the Internet, hacker attacks, virus or other malicious software attacks, power failures, telecommunication failures, disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, strikes, terrorist attacks, wars, government restrictions, embargoes, earthquakes).

2. Services

Our Platform, requiring user login for personalized experience, offers a variety of services designed to cater to the unique needs of digital nomads. These services include:

Free Online Blog: A resource offering informative articles about the digital nomad lifestyle, intended to educate and inspire our users. This content does not constitute legal advice.
15-Minute Free Eligibility Check: An initial, informal session to explore your potential eligibility for a Digital Nomad Visa, offering preliminary insights but not a definitive assessment.

Digital Nomad Visa Consultation: A more in-depth, one-hour consultation with a specialized immigration lawyer to discuss the nuances of your visa application process.

Done-For-You Digital Nomad Visa Application Service: Comprehensive, end-to-end assistance with your Digital Nomad Visa application, managed by experienced professionals.

Please note that once a Service has commenced, our ‘No Refunds’ policy comes into effect. The policy can be accessed here. This policy is in strict compliance with the consumer protection laws of Estonia, reflecting our commitment to providing personalized, bespoke services.

By accessing and using our Website, Blog, and Platform, you agree to these Terms and Conditions. We encourage you to read these terms carefully and fully understand them. Your use of Nomads Embassy® signifies your acceptance of these Terms and your agreement to be bound by them.

Our Terms and Conditions, along with our Privacy Policy, form the legal framework of our interaction with you. They are designed to ensure a clear understanding of our mutual obligations and to foster a transparent, trustworthy environment for all our Users.

3. User Registration and Account Management

At the Nomads Embassy® Platform, accessible via app.nomadsembassy.com, we require Users to create a personal Account to access our full range of Services. This section of the Terms and Conditions outlines the procedures and responsibilities associated with user registration and account management on our platform. Our aim is to ensure a secure, efficient, and compliant user experience, in line with our commitment to privacy and data protection as stated in the NMDS OÜ Privacy Policy.

Account Creation Process:

To access our Services, the User must register an Account. Registration involves providing accurate and current personal information, including but not limited to your name, email address, and contact details. By creating an Account, you affirm that you are of legal age to enter into a binding contract and not barred from receiving services under the laws of Estonia or other applicable jurisdictions.

Account Security and Confidentiality:

Users are solely responsible for maintaining the confidentiality of their Account credentials. This includes ensuring that passwords or other access tools are kept secure and not shared with others. The User is responsible for all activities under their log-in e-mail and Account. Any unauthorized use of your Account or security breaches must be reported to Nomads Embassy® immediately and must strictly observe the security, authentication, and any other mechanism or procedures established on the Application or requested by the Company. The Company is not liable for any loss or damage arising from your failure to comply with these security obligations.

Accuracy of Information:

Users must ensure that all information provided during registration and throughout the use of our Services is accurate, complete, and up to date. Provision of false, inaccurate, or misleading information is prohibited. Inaccurate or outdated information may affect the quality and effectiveness of the Services provided, and the Company bears no responsibility for outcomes influenced by such inaccuracies.

Account Management:

Users can update their personal information, manage service subscriptions, and review their usage history through their account dashboard. It is the User’s responsibility to manage their account settings and preferences, including consent to communications or marketing materials.

Termination and Suspension of Accounts:

The Company reserves the right to suspend or terminate Accounts that are inactive, have been used in breach of these Terms and Conditions or are involved in activities that violate legal statutes or ethical conduct. Users may also choose to deactivate their Accounts at their discretion. Upon Account deactivation, any ongoing services may be discontinued, and the ‘No Refunds’ policy will apply.

Data Protection and Privacy:

In line with our Privacy Policy, all personal data provided during the registration and Account management process will be handled in compliance with GDPR and the Estonian law. We employ robust security measures to protect your data from unauthorized access, alteration, and misuse.

By registering and managing your Account on the Website and the Platform, you agree to these Terms and commit to maintaining the integrity and security of your Account. Our platform is designed to serve as a reliable and efficient bridge between digital nomads and local immigration lawyers, and responsible account management is crucial in facilitating our Services.

4. Description of Services

We offer a variety of services tailored to the needs of digital nomads. These services are provided through our Website, accessible via nomadsembassy.com, and our Platform, accessible via app.nomadsembassy.com, which requires user registration for full access.

Below is a detailed description of each Service, designed to facilitate the unique lifestyle of digital nomads. Our Services are conducted in compliance with the ‘No Refunds’ policy and adhere to the consumer protection laws of Estonia.

Free Online Blog:

Accessible via nomadsembassy.com, our blog offers a wealth of informative articles focused on the digital nomad lifestyle.
Topics range from travel tips and destination highlights to insights on working remotely and navigating the challenges of a nomadic life.
Please note that the content provided on the blog is for informational purposes only and should not be construed as legal advice.

15-Minute Free Eligibility Check:

This service provides a preliminary assessment of your eligibility for a Digital Nomad Visa.
Conducted as a brief, informal session, it offers initial insights but is not a comprehensive evaluation of your Visa prospects.
Users can access this service through the Platform (via app.nomadsembassy.com) after creating an Account. It serves as an initial step in exploring Visa options.

Digital Nomad Visa Consultation:

A key service available to registered users, this involves a one-hour consultation with a specialized immigration lawyer.
The session is designed to provide tailored advice on the Digital Nomad Visa application process, specific to your individual circumstances.
Please understand that while we connect you with experienced legal professionals, Nomads Embassy® itself does not provide legal advice or influence visa decisions.

Done-For-You Digital Nomad Visa Application Service:

Our comprehensive service assists Users from the beginning to the end of the Digital Nomad Visa application process.
This includes initial assessments, document preparation, and ongoing support throughout the application procedure.
We facilitate the connection with qualified immigration lawyers who will guide you in meeting all the necessary requirements and managing the application process.

Each of these Services is crafted with the utmost attention to the unique needs of digital nomads. At Nomads Embassy®, we pride ourselves on providing high-quality, personalized services, respecting the privacy and data protection rights of our Users in line with our GDPR-compliant practices. Our role as facilitators in the Digital Nomad Visa application process is grounded in our commitment to helping you navigate this journey with expert guidance and support.

5. User’s Obligations

As a User of the Services, you play a crucial role in ensuring the effectiveness and success of the services we provide. Below are the key responsibilities you hold when using our Platform, app.nomadsembassy.com, and our online Blog at nomadsembassy.com. Adhering to these responsibilities will aid in the smooth facilitation of our services, from the initial eligibility check to the comprehensive Visa application process.

Provision of Complete and Accurate Information:

For all our services, including the 15-Minute Free Eligibility Check and the Digital Nomad Visa Consultation, it is imperative that you provide complete, accurate, and up to date information.
This includes personal details, contact information, professional background, financial status, and any other information relevant to your visa application process.

Understanding the Scope and Limitations of Our Services:

Recognize that our Services are designed to facilitate connections with immigration lawyers and provide guidance in the visa application process. Nomads Embassy® itself does not offer legal advice or visa issuance.
Familiarize yourself with the nature and scope of each Service, as outlined on our Platform and Blog, to set realistic expectations.

Visa Eligibility, Documentation and Liability:

You are responsible for ensuring you meet all visa eligibility requirements as per the destination country’s regulations.
Accurate and timely provision of all necessary documentation and information is crucial for the efficient processing of your visa application.
Subject to these Terms and Conditions, the Company agrees to provide the Services to you using reasonable care. The Services are provided on the principle “as is” and “as available” and with all faults and defects without warranty of any kind.

Honesty and Full Disclosure:

Full transparency is required in all communications and submissions. This includes complete honesty about your situation, especially regarding any previous visa refusals, legal matters, or other relevant issues.
Withholding or misrepresenting information can significantly impact the outcome of your application and may lead to legal repercussions.

Compliance with Terms and Conditions:

By using our Website, Platform and Services, you agree to comply with the Terms and Conditions set forth by Nomads Embassy®.
This includes respecting intellectual property rights, adhering to our ‘No Refunds’ policy, and following any guidelines or rules outlined in our Services.

Data Privacy and Security:

Respect and maintain the confidentiality of your login credentials and personal information. Report any unauthorized use of your Account or security breaches immediately.
Understand that while NMDS OÜ is committed to protecting your data as per our Privacy Policy, you also play a role in safeguarding your personal information.

Ethical and Lawful Use of Services:

Use our Website, Platform, Services, and Blog content ethically and lawfully. Any misuse or illegal activities conducted through our Services are strictly prohibited and may result in termination of your access.

Feedback and Communication:

Provide constructive feedback or raise concerns through the appropriate channels, including a dedicated section on the Platform (app.nomadsembassy.com), email communication (hello [at] nomadsembassy.com), or via our contact form on the Website (nomadsembassy.com). Timely communication regarding any aspect of the Service you are dissatisfied with allows us to address and resolve issues effectively.

By fulfilling these responsibilities, you help us ensure a productive, secure, and successful experience in your pursuit of Digital Nomad Visa Services. At Nomads Embassy®, we are dedicated to assisting you through every step of this journey while respecting your rights and maintaining the highest standards of service.

6. Service Fees and Payment Terms

We value transparency and clarity in our financial dealings with our Users. This section outlines the fees and payment terms associated with our Services offered through the Platform (app.nomadsembassy.com). We adhere to the ‘No Refunds’ policy, in compliance with consumer protection laws of Estonia, for all our paid Services. Below are the details of our fee structure and payment requirements:

Free Online Blog:

Access to our Blog at nomadsembassy.com is entirely free. This resource provides a wealth of information and articles on digital nomad lifestyles and does not incur any charges.

15-Minute Free Eligibility Check:

As the name suggests, this service is offered free of charge. It is a preliminary informal assessment to explore your Visa eligibility and does not require any payment.

Digital Nomad Visa Consultation:

The one-hour consultation with a specialized immigration lawyer is a paid service.
Payment for the consultation must be made upfront. The fee covers the professional networking provided by Nomads Embassy® and the lawyer’s consultation fee.
The exact fee will be clearly communicated to you before the commencement of the Service.

Done-For-You Digital Nomad Visa Application Service:

This comprehensive service includes a detailed breakdown of costs, which will be provided upfront.
The total fee typically encompasses:
- Professional networking fee by Nomads Embassy®;
- Administrative and processing fees;
- Legal fees for the immigration lawyer handling your Visa application.
All fees associated with this service are required to be paid in advance.
Please be aware that additional costs may arise during the application process, depending on your specific circumstances. These may include, but are not limited to, government fees, document procurement fees, or other incidental expenses.

‘No Refunds’ Policy:

In accordance with our commitment to providing personalized services, we maintain a strict ‘No Refunds’ policy once the provision of a Service has commenced.
This policy is in line with the consumer protection laws of Estonia and reflects the resources and effort expended in the initiation of Services.

Additional Costs:

Should any additional costs be necessary beyond the initial quote, these will be communicated to you for approval before proceeding.
We strive to ensure that you are fully aware of all potential expenses to avoid any surprises.

Payment Methods and Processing:

We accept various payment methods, which will be outlined during the Service engagement process.
All payments are securely processed in compliance with data protection regulations of Estonia and EU to safeguard your financial information.

By agreeing to our Service Fees and Payment Terms contained in the Client Agreement Form, you acknowledge and accept these financial obligations. At Nomads Embassy®, we are committed to ensuring that our pricing and payment terms are as straightforward and transparent as possible, allowing you to make informed decisions about the Services you choose to engage with.

7. Privacy and Data Protection

We prioritize the privacy and security of our Users’ personal data. This section outlines our commitment to data protection and privacy practices, in alignment with our comprehensive Privacy Policy and in compliance with GDPR and the Estonian law. Our practices apply to all interactions on our Website and Platform.

Data Collection and Usage:

We collect personal data necessary to provide our Services effectively. This includes information gathered during registration on the Platform (app.nomadsembassy.com), the 15-Minute Free Eligibility Check, Digital Nomad Visa Consultation, and the Done-For-You Digital Nomad Visa Application Service.
The types of data collected may include personal identification information, contact details, financial information for Visa eligibility assessment, employment and educational background, and travel history.
Collected data is used solely for the purpose of providing our services, improving user experience, and complying with legal obligations.

Data Protection Principles:

We adhere to key data protection principles such as lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.
Our data handling practices ensure that personal data is processed in a manner that respects the privacy and rights of our Users.

Security Measures:

We implement advanced security measures to protect personal data against unauthorized access, disclosure, alteration, and destruction.
Regular security audits and continuous monitoring are conducted to maintain and improve our data protection practices.

User Rights and GDPR Compliance:

Users have rights under GDPR, including the right to access, rectify, erase, restrict processing, and port their data.
We facilitate the exercise of these rights, ensuring that our Users can effectively manage and control their personal information.

Data Sharing and Third-Party Access:

Data sharing is limited to what is necessary to provide our Services, especially in connecting Users with legal partners for Visa applications.
All third-party partners are vetted to ensure compliance with data protection standards.
We maintain transparency in data sharing practices, informing Users about the nature and scope of data that need to be shared.

Data Storage and Retention:

Personal data is stored securely and retained only for as long as necessary to fulfill the purposes for which it was collected.
We adhere to GDPR guidelines and the Estonian law in determining the retention period, considering the nature of our Services and legal requirements.

Privacy Policy Updates:

Our Privacy Policy may be updated to reflect changes in legal requirements or service adjustments. Users will be informed of significant changes in a timely manner. Whether or not a change is significant, shall be evaluated solely by the Company.

Consent and Withdrawal Mechanisms:

Explicit consent is sought for processing personal data, particularly for purposes beyond Service provision.
Users have the right to withdraw their consent at any time, with easy mechanisms provided for this purpose.

By using our Services, Users acknowledge and agree to these privacy and data protection practices. We are dedicated to upholding the highest standards of data protection and privacy, ensuring a secure and trustworthy environment for our global Users.

8. Intellectual Property Rights

We place great importance on the protection and respect of intellectual property rights. Our Website and Platform feature a variety of content and materials that are crucial to our service delivery. This section outlines the intellectual property policies that govern the use of such content.

Ownership of Content:

All content available on our Website and Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software and all intellectual property relating to and contained in them are owned by or licensed to the Company or its content suppliers and is protected by international copyright and other intellectual property laws.
The compilation of all content on our Website and Platform is the exclusive property of NMDS OÜ.

Use of the Content:

The content provided on our free online Blog, as well as other services including the 15-Minute Free Eligibility Check, Digital Nomad Visa Consultation, and Done-For-You Digital Nomad Visa Application Service, is intended solely for personal and non-commercial use by our Users only for the purposes permitted by these Terms and Conditions.
The User may not duplicate, reproduce, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, display, or in any way distribute or exploit the Content or Services without the Company’s express prior written permission.

Trademarks:

The trademarks, logos, and service marks displayed on our platforms, including the name and logo of Nomads Embassy®, are registered and unregistered trademarks of NMDS OÜ.
These trademarks may not be used in connection with any product or service that is not affiliated with Nomads Embassy®, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Nomads Embassy® or NMDS OÜ.

Copyright Infringement:

NMDS OÜ respects the intellectual property of others and asks that our Users do the same. Allegations of copyright infringement on our platforms will be addressed promptly.

User-Generated Content:

In instances where users can post content, such as comments on our blog or inputs during the Visa application process, users retain the copyright to their content. However, by posting content, users grant Nomads Embassy® a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content.

Permissions and Approvals:

If you wish to use any content from our platforms, including articles, blog posts, or any other material owned by Nomads Embassy®, a request for permission must be sent to our team, and written approval must be obtained beforehand.

By engaging with Nomads Embassy® and its services, Users acknowledge and agree to respect and adhere to these intellectual property rights policies. We are dedicated to protecting our own intellectual property rights while respecting the rights of others, ensuring a lawful and ethical digital environment.

9. Limitation of Liability

We are committed to providing high-quality services to digital nomads. This section outlines the limitations of our liability in the provision of these services, in compliance with the Estonian law and in respect for the rights of our consumers.

Scope of Services:

The Company serves as a facilitator connecting digital nomads with local immigration lawyers. We provide tools and services including, but not limited to, a free online Blog, a 15-Minute Free Eligibility Check, a Digital Nomad Visa Consultation, and a Done-For-You Digital Nomad Visa Application Service.
While we strive for excellence in service delivery, it is important to note that Nomads Embassy® does not directly provide legal advice or visa issuance.

Professional Service Assurance:

We ensure that all services provided through our Website and Platform, , are conducted professionally and diligently.
However, Nomads Embassy® shall not be held liable for the actions or omissions of any third-party partners, including local immigration lawyers connected through our Service.

No Refunds Policy:

In line with the consumer protection laws of Estonia, once a service has commenced, we maintain a ‘No Refunds’ policy. This reflects the personalized nature of our services and the resources committed once a service is initiated.

Government Fees and Taxes:

Our services do not cover any government fees, taxes, or additional charges that may be incurred during the Visa application process. Users are responsible for these payments.

Third-Party Content and Websites:

Nomads Embassy® does not exercise control over the content, privacy policies, or practices of any third-party websites linked to or from our Website or Platform.
We do not undertake to verify, monitor, or routinely review the content on external websites. Consequently, we cannot guarantee the accuracy, completeness, or reliability of information found on these websites.

Exclusion of Liability:

Nomads Embassy® will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use of our services, any collaborations with third-party partners, or access to third-party websites.

User Responsibility:

Users are responsible for ensuring that they engage with our Services and third-party content in a manner that respects legal and ethical standards. Users should exercise discretion and judgment when accessing external content linked through our Website and Platform.

Information Accuracy:

While we endeavor to provide accurate, up-to-date information through our Services, we do not warrant the completeness or accuracy of the information offered.

By utilizing the Services, Users acknowledge and agree to these limitations of liability. We are dedicated to upholding the highest standards of service within these bounds, ensuring that our Users’ experiences are both valuable and legally compliant.

10. Service Modifications and Availability

We are committed to providing high-quality and accessible services to digital nomads. However, it is important for our Users to understand the nature of service modifications and availability on our Website and Platform. This section explains our approach to potential changes in Services and their availability.

Modification of Services:

Nomads Embassy® reserves the right to modify, enhance, or discontinue any aspect of our Services at any time. This includes changes to our Free Online Blog, the 15-Minute Free Eligibility Check, the Digital Nomad Visa Consultation, and the Done-For-You Digital Nomad Visa Application Service.
Modifications may be due to evolving market needs, legal and regulatory changes, technical advancements, or other factors that impact our ability to deliver effective Services.
When significant changes are made to our Services, we will endeavor to notify our Users promptly through suitable channels, including email notifications or announcements on our Website or Platform.

Service Availability:

While we strive to ensure that our services are available continuously, there may be instances where services are unavailable due to maintenance, system updates, technical issues, or factors beyond our control (Force Majeure Event).
We will make reasonable efforts to schedule maintenance activities during off-peak hours and provide advance notice when possible.

No Refunds Policy and Service Changes:

In alignment with our ‘No Refunds’ policy compliant with the Estonian consumer protection laws, refunds will not be provided for Services that are modified, discontinued, or temporarily unavailable.
If a Service is permanently discontinued after a User has paid but before the service has commenced, we will consider the circumstances and offer an alternative service or adjustment accordingly.

Third-Party Content and External Websites:

Our Website and Platform may include content and links to third-party websites. We do not have control over, nor are we responsible for, the content, privacy policies, or practices of these external sites.
Users are advised to use discretion when accessing third-party content and understand that our Terms and Privacy Policy do not apply to external websites.

User Responsibilities:

Users are responsible for staying informed about any changes to our Services by regularly reviewing updates on our Website and Platform and reading notifications as well as the email associated with the User’s Account.
Users should also ensure that their contact information is up to date to receive important service-related communications.

Limitation of Liability:

The Company will not be liable for any inconvenience, loss, or damage arising from the modification, unavailability, or discontinuation of the Services.

By using the Services, Users acknowledge and accept these Terms related to Service modifications and availability. We are dedicated to keeping our Users informed and providing quality services while adapting to the dynamic needs of digital nomads and the evolving business environment.

11. User Feedback and Complaints

We value the feedback and insights from our Users. We recognize that your opinions and experiences are vital in shaping and improving our Services, which include our free online Blog, the 15-Minute Free Eligibility Check, the Digital Nomad Visa Consultation, and the Done-For-You Digital Nomad Visa Application Service. This section outlines the process for providing feedback and lodging complaints.

Providing Feedback:

We encourage Users to share their experiences, suggestions, or any concerns they have regarding our Services.
Feedback can be provided through various channels, including a dedicated section on the Platform (app.nomadsembassy.com), email communication, or via our contact form on the Website.

Filing a Complaint:

If you have a specific complaint, especially related to dissatisfaction with our Services or concerns about our partner’s actions, we urge you to inform us promptly.
Complaints can be submitted through our email (provided on our Website) or via the contact form on the Platform (app.nomadsembassy.com).

Acknowledgment of Complaints:

Upon receipt of a complaint, our team will acknowledge it within a specified timeframe, typically within 48 hours.
This acknowledgment will include information about the complaint handling process and the expected time frame for resolution.

Investigation Process:

All complaints will undergo a thorough review and investigation. We may contact you for further information or clarification during this process.
The investigation will consider all relevant factors, including service records, communication exchanges, and any agreements or terms of service.

Resolution and Response:

After completing our investigation, we will provide a detailed response to your complaint. This response will include findings, any actions taken, and remedies offered if applicable.
If the complaint is justified, we will take appropriate measures to address the issue, which may include service improvements, additional assistance, or other corrective actions.

Escalation of Complaints:

If you are not satisfied with the resolution provided, the matter can be escalated to higher management within NMDS OÜ or, where appropriate, to an external dispute resolution body.

Documentation and Review:

All complaints and their resolutions are documented for internal review and quality control purposes. This helps us to identify trends, improve our Services, and maintain high standards of customer satisfaction.

Confidentiality and Privacy:

Throughout the feedback and complaint process, we will handle your information confidentially and in accordance with our Privacy Policy and GDPR compliance.

By engaging with Nomads Embassy® and utilizing our Website and Platform, the User acknowledges and agrees to this process for feedback and complaints. We are committed to listening to our Users and continuously improving our Services while ensuring all concerns are addressed respectfully and effectively.

12. Explanation of Partner Relationships

Our mission is to provide seamless and efficient services to digital nomads seeking visa assistance. A critical component of our service involves partnering with reputable law firms. This section explains the nature of our relationships with these partners and outlines the boundaries of our responsibilities.

Nature of Partnerships:

We have established partnerships with a network of distinguished law firms that specialize in immigration and visa services. These partnerships are integral to providing comprehensive visa application assistance to our Users.
Our role is to act as a bridge, connecting digital nomads with these legal experts to facilitate the Visa application process.

Independence of Law Firms:

It is important to note that these law firms operate independently of Nomads Embassy®. While we select our partners based on their expertise, reputation, and service quality, they remain separate legal entities.
The actions, decisions, and service quality of these law firms are outside of our direct control. As such, Nomads Embassy® cannot be held responsible or liable for any actions taken or advice given by these independent law firms.

Scope of Services:

Our Services include the Free Online Blog, the 15-Minute Free Eligibility Check, Digital Nomad Visa Consultation, and the Done-For-You Digital Nomad Visa Application Service.
While we facilitate the initial connection and provide necessary coordination, the actual legal services, including visa consultations and application processes, are conducted by our partner law firms.

Professional Service Assurance:

We ensure that our partnership with law firms is based on shared values of professionalism, client-centric service, and adherence to legal standards.
However, as the law firms are independent, any legal advice, decisions related to visa applications, or other legal services are the sole responsibility of the respective law firm.

Financial Responsibilities:

Our service fees cover the facilitation and coordination with law firms. However, we do not cover any government fees, taxes, or additional charges that may be incurred in the visa application process. These financial responsibilities fall to the User.

Complaints and Feedback:

While we welcome feedback and address concerns regarding the Services facilitated by us, any specific grievances related to the legal services provided by our partner law firms should be directed to the respective firm for resolution.

Third-Party Websites and Content:

We are not responsible for the content, privacy policies, or practices of third-party websites, including those of our partner law firms. We recommend that Users review the policies and terms of any third-party site they engage with.

By utilizing the Services, Users acknowledge and accept the nature of these partner relationships. Our commitment is to facilitate access to quality legal services while maintaining transparency and clarity regarding the extent of our responsibilities and the independence of our partner law firms.

13. Dispute Resolution

We are dedicated to providing exceptional service and a positive experience for all our Users. In the unlikely event of a dispute arising from our Services, we have established a clear and fair dispute resolution process. This process is designed to address any issues in a manner that is both efficient and respectful of all parties involved, in accordance with Estonian law and our commitment to customer satisfaction.

Initial Dispute Resolution Attempt:

If you have any concerns or issues with the Services, we encourage you to first contact us directly. This can be done via the contact information provided on our Platform (app.nomadsembassy.com), or through our customer support channels, including our Platform, email communication, or via our contact form on the Website (nomadsembassy.com).
Our goal is to understand your concerns and seek a mutually acceptable resolution. We believe that most disputes can be resolved amicably through open and honest communication.

Escalation of Dispute:

In cases where an initial resolution attempt does not resolve the issue to your satisfaction, the dispute may be escalated to our senior management team. This escalation will involve a more in-depth review of the situation, and we will endeavor to provide a timely and fair resolution.

Mediation:

Should the dispute remain unresolved after direct communication and escalation, we are open to participating in mediation with an independent third party. This step involves a neutral mediator who will assist in reaching a satisfactory solution for all parties involved. Each party will cover their related costs for the aforementioned mediation.

Jurisdiction and Governing Law:

These Terms and Conditions, our Services and the resolution of any disputes are governed by the laws of Estonia. If legal action becomes necessary, such proceedings will be brought in the competent courts of Estonia.

Limitation of Liability:

While we strive to resolve all disputes satisfactorily, it’s important to note that we are not responsible or liable for the actions of our independent partner law firms or third-party service providers.

Disputes with Third-Party Services:

For disputes specifically related to the services provided by our partner law firms or third-party content on external sites, Users are advised to address these entities directly, as these are outside the control and responsibility of Nomads Embassy®.

Record-Keeping:

All disputes and their resolutions will be documented for internal review, ensuring that we continuously learn and improve our Services.

By engaging with the Services, you agree to this dispute resolution process. We are committed to upholding high standards of service and transparency, and we seek to resolve any disputes promptly and fairly, respecting the rights and expectations of our valued Users.

14. Amendments to Terms and Conditions

We reserve the right to update and amend these Terms and Conditions periodically to reflect changes in our Services, legal and regulatory requirements, or any other factors that may impact our business operations and client interactions. It is important for our Users to understand and acknowledge the process through which these amendments are made and communicated:

Notification of Amendments:

Any changes to our Terms and Conditions will be communicated to our Users in a timely manner. This may include notifications through email, announcements on our Website (nomadsembassy.com), or updates on our Platform (app.nomadsembassy.com).
We will ensure that the revised Terms and Conditions are easily accessible to all Users.

Effective Date of Amendments:

The effective date of any amendments will be clearly stated in the notification. We will provide a reasonable time frame for our Users to review the changes before they become effective.
Continued use of our Services after the effective date of these amendments will constitute acceptance of the revised Terms and Conditions.

Substantial Changes:

In the case of substantial changes that significantly affect our Users’ rights or the way we provide Services, we will provide more prominent notice and, where necessary, seek explicit consent from our Users for these changes.

Review of Amendments:

We encourage our Users to regularly review the Terms and Conditions posted on our platforms to stay informed about any changes.
Understanding and complying with the current Terms and Conditions is the responsibility of each User.

Historical Versions:

Previous versions of our Terms and Conditions will be archived and made available upon request. This ensures transparency in how our Terms have evolved over time.

User Feedback:

We value our Users’ feedback on any amendments made. Users are welcome to provide their input or raise any concerns regarding changes to the Terms and Conditions.

No Liability for Third-Party Actions:

It is important to reiterate that Nomads Embassy® is not responsible or liable for the actions or services provided by our partners and third-party websites. Our Terms and Conditions apply solely to the Services offered directly through Nomads Embassy®.

Compliance with Laws:

All amendments will be made in compliance with applicable laws and regulations of Estonia, including those relating to consumer protection and data privacy.

By engaging with the Services of Nomads Embassy®, Users agree to be bound by the then-current version of the Terms and Conditions. We are committed to ensuring our users are well-informed and comfortable with the Terms under which our Services are offered.

15. Miscellaneous Provisions

The Miscellaneous Provisions section serves to address various additional terms and conditions relevant to our Services and User interactions. These provisions are an integral part of our commitment to providing professional service while operating within the legal framework of the Estonian law.

Severability:

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Terms and Conditions shall continue in effect.

Waiver:

The failure of the Company to enforce any right or provision in these Terms and Conditions will not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing.

Entire Agreement:

These Terms and Conditions, together with any additional terms or policies referenced and incorporated herein, constitute the entire agreement between Nomads Embassy® and the User concerning the subject matter herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the User and the Company.

Assignment:

Users may not assign or transfer these Terms and Conditions, by operation of law or otherwise, without the Company’s prior written consent. Any attempt by a User to assign or transfer these Terms and Conditions, without such consent, will be null and of no effect. The Company may assign or transfer these Terms and Conditions, at its sole discretion, without restriction.

Third-Party Links and Content:

The Company is not responsible for the content, privacy policies, or practices of third-party websites linked to our platforms. We do not verify, monitor, or routinely review the content of these external sites.

Government Fees and Taxes:

We do not cover any government fees or taxes related to the Visa application process. Users are responsible for these payments.

Non-Responsibility for Partner Actions:

While we facilitate connections between digital nomads (Users) and local immigration lawyers, we are not responsible or liable for the actions or services provided by these independent partners.

Force Majeure:

Neither party will be responsible for failure or delay in performing its obligations due to circumstances beyond its reasonable control (Force Majeure Event), including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

By engaging with the services of Nomads Embassy®, Users acknowledge and agree to adhere to these miscellaneous provisions, which are designed to ensure a clear understanding of additional terms that govern our relationship with our Users. We are dedicated to upholding these provisions to facilitate a professional, legal, and mutually respectful interaction with all our Users.

16. Contact Information

We believe in maintaining open and transparent communication with our Users. For any queries, feedback, or assistance related to our services, including our Free Online Blog, the 15-Minute Free Eligibility Check, Digital Nomad Visa Consultation, and the Done-For-You Digital Nomad Visa Application Service, Users are encouraged to contact us through the following channels:

General Inquiries:

Email: For general questions, feedback, or comments, please reach out to us at hello [at] nomadsembassy.com. We aim to respond to all emails within 48 hours.
Contact Form: Alternatively, you can use the contact form available on our Website, nomadsembassy.com, for general inquiries.

Customer Support:

Support Email: For specific support related to our Services, please email us at hello [at] nomadsembassy.com. Our dedicated customer support team will assist you with any queries related to our services.
Support Hours: Our customer support is available from 9am to 5pm on business days.

Legal and Privacy Inquiries:

Privacy Email: For questions related to privacy, data protection, or GDPR compliance, please contact gdpr [at] nomadsembassy.com. Our team will provide the necessary guidance and information.
Legal Queries: For any legal queries or concerns, please reach out to jg [at] nomadsembassy.com

Partner Relations:

Partnership Inquiries: For matters related to our partner law firms or to explore partnership opportunities, please contact jg [at] nomadsembassy.com

Physical Address:

Office Location: For correspondence that requires physical mailing, please use our office address at Harju maakond, Tallinn, Kesklinna linnaosa, Viru väljak 2, 10111. Note that this address is for mailing purposes only and not for in-person visits or consultations.

Social Media:

Social Platforms: Stay connected with us through our social media channels on Facebook, YouTube and Linkedin. Follow us for updates, information, and more.

Feedback and Complaints:

Feedback Email: We value your feedback. Please send your comments or complaints to hello [at] nomadsembassy.com. We are committed to continuous improvement and value your input.

We are dedicated to providing a responsive and helpful communication experience. Our team is here to assist you with any aspect of our services, and we encourage you to reach out with any questions or feedback you may have.